Yamato Singapore Pte. Ltd.

Company Profile

Yamato Sewing Singapore is a regional branch of Yamato, a globally recognized manufacturer of industrial sewing machines. The Singapore office functions as a sales and support hub, offering solutions to Southeast Asian clients in the textile and garment industry.

Industry: Manufacturing Support / Industrial Equipment

Team Size: 100-500 Employees

Hosting: Odoo.sh Cloud

Locations: Singapore, Japan, U.S.A., China, Hong Kong, Europe, India, Vietnam, Bangladesh

Challenges Faced

Yamato Sewing Singapore faced several operational challenges that needed to be addressed through a comprehensive ERP solution:

• Limited Internal Know-How on Odoo: Teams required extensive training and mentorship to fully understand and utilize Odoo's potential for day-to-day operations.
• Complex Workflow Requirements: Specialized needs such as multi-level commissions, BOM variations, and backorder handling required enhancements beyond default Odoo settings.
• Lack of Localized ERP Support: Communication gaps and slow resolution cycles prior to having a localized, hands-on support team in Singapore.

Odoo Implementation

Key Features Implemented

• Comprehensive Odoo Guidance & Training: Team onboarding for both Odoo and Odoo.sh to ensure complete system understanding and confident usage.
• Accounting Setup & Training: Tailored configuration of financial workflows and detailed user training to match Singapore accounting norms and internal policies.
• Functional Enhancements: Refinement of key modules including Sales Commissions, Inventory Backorders, and Manufacturing BOMs using Odoo Studio, Cluedoo features, or targeted development.
• Process Alignment Consulting: Ongoing strategic input to adapt Odoo workflows to Yamato’s specific operational model.
• Localized Support: Continuous communication channel through a dedicated support liaison to troubleshoot issues and proactively monitor improvements.

Business Benefits

Empowered Team Through Knowledge & Training

• Confidence across departments in navigating and utilizing Odoo
• Reduced dependency on external troubleshooting with in-house process clarity

Customized Functional Flow

• Enhanced support for commission management and production planning
• Seamless handling of complex order fulfillment and inventory processes

Localized Support & Ongoing Improvement

• Immediate guidance and resolution of bugs or functional issues
• Agile adaptation of Odoo to fit evolving operational needs in Singapore

Optimized Accounting & Compliance

• Aligned accounting structure tailored to local requirements
• Financial clarity enabling better decision-making and reporting

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