EU Asia/欧偲实业（上海）有限公司

Company profile

EU Asia Consulting was established in 1999 and is a professional logistics service provider headquartered in Shanghai, China. The company offers a broad range of services, including domestic and international freight forwarding, warehousing, distribution, supply chain management, and e-commerce logistics. With years of expertise in the logistics industry, EU Asia Consulting has become a trusted partner for businesses seeking efficient and reliable solutions to their global logistics challenges.

Industry: Logistics & Supply Chain

Team Size: 200+ Employees

Hosting: Odoo.sh Cloud

Locations: China

Challenges Faced

As a well-established logistics provider serving both domestic and international markets, EU Asia Consulting faced several operational challenges:

• Complex Logistics Management: Coordinating a vast network of supply chain operations, including freight forwarding, warehousing, and distribution, across multiple regions.
• Tracking & Visibility: Ensuring real-time visibility of shipments and goods moving through various stages of the supply chain.
• E-Commerce Logistics Integration: Streamlining logistics for e-commerce businesses with varying volumes and unique customer requirements.
• Customer Data Management: Efficiently managing and securing customer information while providing personalized services for different clients.
• Multi-Regional Coordination: Managing logistics operations across multiple countries and ensuring smooth communication and workflow between teams in various regions.

Odoo Implementation

Key Features Implemented

• Supply Chain Management: Integrated platform for real-time tracking of goods, shipments, and inventory across the entire logistics process, from warehouse to final delivery.
• CRM & Customer Support: Centralized customer relationship management to handle inquiries, complaints, and track customer needs across the supply chain.
• Warehouse Management: Streamlined warehouse operations, with real-time tracking of stock levels, orders, and shipments.
• E-commerce Integration: Solutions to manage e-commerce logistics, including order processing, returns, and deliveries, tailored to the specific needs of online retailers.
• Automated Reporting: Customizable reporting tools to track key logistics metrics, ensuring better decision-making and operational efficiency.
• Multi-Country Coordination: A unified platform supporting multi-regional logistics coordination, enabling smooth collaboration between teams in different countries.

Business Benefits

Improved Operational Efficiency​

• Streamlined supply chain management allowed for quicker processing and tracking of shipments, improving overall delivery speed and reducing delays.
• Real-time inventory and warehouse tracking helped to minimize stockouts and reduce operational overhead.

Enhanced Customer Service

• A centralized CRM system allowed EU Asia Consulting to provide more responsive and personalized services to clients, improving customer satisfaction.
• Better tracking and visibility of shipments led to faster response times for customer inquiries.

E-commerce Logistics Streamlining

• E-commerce integration features enabled EU Asia Consulting to effectively handle varying volumes of online orders, ensuring quick and reliable deliveries for e-commerce clients.
• Automated order processing and returns management helped minimize errors and improve the efficiency of e-commerce logistics.

Data-Driven Decision Making

• Automated reporting tools provided insights into operational performance, allowing for better management of resources and continuous process improvement.
• Real-time visibility into supply chain metrics enabled more informed decision-making at every stage of the logistics process.

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