ATELIERS DAVOY - CSD
Company profile
Ateliers C&S Davoy is a French design house founded in 1992, specializing in high-end decorative objects, furniture, lighting, and mirrors. Based in Coufouleux, Occitanie, the company blends 18th and 19th-century influences with contemporary design. They offer both timeless and modern collections, crafted by skilled artisans with attention to detail. Ateliers C&S Davoy showcases its work at prestigious events like Maison&Objet and offers its collections through partner stores and a professional website.
Industry: Decorative Arts & Home Décor
Team Size: 0-30 Employees
HostingOdoo.sh Cloud
Locations: France
Challenges Faced
As Ateliers Davoy expanded its brand and reach, the following operational challenges emerged:
- Difficulty managing inventory across multiple channels
- Fragmented sales processes, especially in managing orders and customer relationships
- Limited visibility of global sales and stock data
- Manual tracking of customer preferences and order histories
- Inefficient back-office systems and a lack of integration between departments
Odoo Implementation
Key Features Implemented
- Sales & CRM: Streamlined order management, customer relationship tracking, and marketing campaigns
- Inventory Management: Real-time stock visibility across multiple locations and channels
- Accounting: Integrated financial reporting and management
- Website Management: Unified e-commerce platform and integration with back-end systems
Business Benefits
Operational Efficiency
- Automated sales and order processing, reducing manual input errors
- Seamless integration between the e-commerce platform and inventory management
- Improved coordination between production and sales teams, ensuring timely fulfillment
Financial Control
- Real-time financial data and better cost management
- Simplified reporting for accounting and sales team
Brand Growth
- Stronger, more centralized management of global orders and customer data
- Enhanced customer experience through more efficient order handling and service
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Challenges
Need for Unified Business Operations
Business units were operating in silos, creating inefficiencies and fragmented data across departments.
Need for Unified Business Operations
Business units were operating in silos, creating inefficiencies and fragmented data across departments.
Limited Technical Oversight Post-Go-Live
Maintaining and evolving the system with minimal ongoing architecture involvement was a key requirement.
Balancing Customization with Internal Capacity
Client needed flexibility in configuration while leveraging external expertise.
Internal Ownership of Project Delivery
The client wanted to maintain control of project progress while leveraging external support.
Ensuring User Adoption Without External Dependence
The customer preferred to handle training in-house to build internal knowledge and reduce long-term reliance.
Solutions
Standard Integration Across Core Modules
Falinwa implemented Accounting, Sales, Website, Inventory, Purchasing, and Dashboards to centralize operations and ensure seamless information flow between departments.
Lightweight Technical Architecture
Initial architecture setup required only a few hours, with less than 10 hours per year for continuous improvements—ensuring low maintenance overhead.
Lightweight Technical Architecture
Initial architecture setup required only a few hours, with less than 10 hours per year for continuous improvements—ensuring low maintenance overhead.
Collaborative Configuration Approach
70% of system setup was managed by Falinwa, with 30% handled by the customer to maintain ownership and adaptability.
Dual Project Management Model
An internal project manager led the effort on the client side, ensuring coordination and alignment with business priorities.
In-House End-User Training
All user training was conducted internally, allowing the client to tailor onboarding to their specific needs and team structure.