PT. Multipolar Technology, Tbk.

Company profile

PT. Multi Pilar Teknologi Tbk is a leading provider of business process management solutions, systems, and hardware in Indonesia. Listed on the Indonesia Stock Exchange since July 8, 2013, with stock code MLPT, the company has four subsidiaries and partnerships with global technology leaders such as Cisco, F5, Google, HPE, IBM, Lenovo, Microsoft, NCR, Nutanix, Oracle, and VMware.

Industry: Telecommunications, Multimedia & Technology

Team Size: 1000-2000 Employees

HostingOdoo.sh Cloud

Locations: Indonesia

Challenges Faced

The company required an ERP solution to address:

• CRM with multiple categories and user access levels
• Service sales with detailed Profit & Loss analysis per project
• An advanced customer helpdesk portal to improve service management

Odoo Implementation

Key Features Implemented

• Customized Sales Team and User access controls
• Modifications to CRM forms and helpdesk portals
• Revised stage transfer workflows
• Complex customer reminders integrated with email notifications and SLA deadline management
  

Business Benefits

Enhanced CRM Management

• Tailored access and categorization improved user roles and sales tracking
• Streamlined service sales processes with project-based financial analysis

Advanced Customer Support

• Improved helpdesk portal functionality increased customer satisfaction
• Automated SLA-driven reminders ensured timely responses

Increased Operational Efficiency

• Customized workflows and notifications reduced manual follow-ups
• Better visibility into sales and service KPIs supported informed decision-making

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