YMCA SERVICES OCCITANIE
Company Profile
YMCA Occitanie is a French non-profit association operating under the Law of 1901. With over 50 years of commitment, it supports people with disabilities, individuals facing social exclusion, and those in vulnerable situations through the management of social and medico-social facilities recognized by public authorities. A mission-driven organization operating in multiple locations across Occitanie, France, with a broad range of services covering housing, employment support, and health care for disadvantaged populations.
Industry: Non-Profit, Health & Social Services
Team Size: 100-500 Employees
Hosting: Odoo.sh Cloud
Locations: France
Challenges Faced
YMCA Occitanie faced several operational challenges that needed to be addressed through a comprehensive ERP solution:
- Fragmented IT Infrastructure with Obsolete Tools: Multiple outdated software solutions (Solune, Clipper, Excel) created silos, redundancy, and operational inefficiencies across departments.
- Lack of Integration & Data Synchronization: Teams operated in isolation using different systems for overlapping processes, leading to inconsistent data and manual reconciliation.
- Resistance to Change from Internal Teams: Some departments, especially accounting, were reluctant to move away from familiar tools and adopt a unified ERP.
Odoo Implementation
Key Features Implemented
- Deployment of tailored Odoo applications to cover all operational needs: CRM, Sales, Invoicing, Website, eCommerce, Inventory, Purchasing, Accounting, Project, Manufacturing, Timesheets, Expenses, Email Marketing, Leave Management, Studio, and Documents.
- Migration and unification of data from previous systems to ensure a smooth transition and continuity of operations.
- Architecture & Training focused initially on financial control, followed by iterative enhancements.
- Full end-user training delivered by Falinwa to empower internal teams.
Business Benefits
Operational Unification
- Replaced multiple legacy tools with a single, scalable Odoo platform
- Enabled consistent, real-time information flow across departments
Enhanced Productivity and Data Traceability
- Reduced dependency on Excel through automation and centralization
- Improved remote work capabilities and inter-departmental coordination
Successful Change Management
- Addressed employee resistance with structured workshops and hands-on training
- Increased engagement and user satisfaction with tailored onboarding and support
Scalable Success
- Unexpected positive impact led to Odoo expansion into previously excluded processes
- Laid the foundation for continuous improvement and system expansion beyond initial scope