Promedika Mitra Utama

Company Profile

Promedika Mitra Utama is a trusted distributor and manufacturer of hospital medical devices, personal healthcare tools, laboratory instruments, HSE safety equipment, and dental supplies. Established in 2011, the company has grown to become a key player in Indonesia’s healthcare supply chain.

Industry: Manufacture, Distributor

Team Size: 50 - 200 employees

Hosting: Odoo.sh Cloud

Locations: Indonesia

Challenges Faced

Promedika Mitra Utama faced several operational challenges that needed to be addressed through a comprehensive ERP solution:

• Lack of internal capability to maximize existing Odoo functionalities
• System already customized by a third party, requiring tailored training
• Need for proper knowledge transfer to improve system usage

Odoo Implementation

Key Features Implemented

• Delivered hands-on training and functional support for the existing Odoo system
• Focused on enhancing user understanding of custom features and workflows
• Supported users in optimizing daily operations through best practice guidance

Business Benefits

Enhanced System Utilization

• Increased staff confidence and competence in using Odoo
• Improved accuracy and consistency in daily transactions

Adaptation to Customized Features

• Tailored training bridged gaps between custom modules and standard processes
• Reduced dependency on external support for basic system operations

Operational Efficiency

• Empowered team with better tools and knowledge to manage core business activities
• Faster task completion with fewer system-related issue

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