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EASYMILE
Industry Type
Technology and Innovation Construction & Real Estate
Scope
CRM/Sales/Marketing Website/E-Commerce
Company Size
100-500
Number of Users
Countries
France
Gold

EASYMILE

Company Profile

EasyMile is a French company founded in 2014, specializing in autonomous vehicle technology and transportation solutions for both passengers and goods. Based in Toulouse, France, EasyMile is best known for its innovative autonomous shuttles, particularly the EZ10 model, which holds the distinction of being the world's most deployed autonomous shuttle. Additionally, the company developed the TractEasy, an autonomous towing tractor used in various industrial and logistics applications. EasyMile provides complete solutions, from software development and deployment to ongoing support, and operates in more than 30 countries with over 400 deployments worldwide.

Industry: Autonomous Vehicles, Transportation

Team Size: 100–500 Employees

Hosting: Odoo.sh Cloud

Locations: France

Challenges Faced

As a leader in autonomous vehicle technology, EasyMile encountered several challenges that required efficient and scalable solutions:

  • Global Coordination of Deployments: Managing numerous autonomous vehicle deployments across multiple countries, each with varying regulatory requirements and logistical challenges.
  • Software & Hardware Integration: Ensuring seamless integration of hardware (autonomous vehicles) and software (routing, safety systems, and data analytics) for optimal performance.
  • Fleet Management: Coordinating the maintenance, updates, and tracking of the various autonomous vehicles deployed in different regions.
  • Regulatory Compliance: Navigating complex regulations related to autonomous vehicle operations, safety standards, and data privacy in different countries.
  • Customer Support and Data Management: Providing continuous support to clients and managing the data generated from autonomous vehicles for analysis, maintenance, and performance optimization.

Odoo Implementation

Key Features Implemented

  • Fleet Management: Real-time tracking and management of autonomous vehicles, including maintenance scheduling, performance monitoring, and fleet utilization analysis.
  • Project & Deployment Management: Centralized system for managing deployments across regions, coordinating with teams to ensure timely delivery and compliance with local regulations.
  • CRM & Customer Support: A unified platform for managing customer relationships, handling support tickets, and tracking maintenance or operational issues across the fleet.
  • Inventory & Spare Parts Management: Real-time tracking of spare parts and inventory for the autonomous vehicles, ensuring that parts are available for repairs and minimizing downtime.
  • Regulatory Compliance Monitoring: Tools to ensure compliance with local and international regulations governing autonomous vehicle operations, safety, and data privacy.
  • Data Analytics & Reporting: Advanced reporting tools to analyze vehicle performance, usage data, and maintenance trends, helping to optimize fleet operations and support decision-making.

Business Benefits

Enhanced Global Coordination

  • Streamlined management of global deployments, enabling easier coordination between local teams and central operations for faster response times and more efficient project delivery.
  • Ensured compliance with varying regional regulations and improved communication between international teams.

Improved Fleet Efficiency​

  • Centralized fleet management led to more efficient tracking, maintenance, and operational performance, reducing downtime and increasing the operational life of autonomous vehicles.
  • Real-time inventory and spare parts management minimized disruptions, allowing for quick repairs and replacements when needed.

Better Customer Support​

  • Integrated CRM system improved the tracking of customer support requests and helped resolve issues quickly, ensuring that clients received continuous and effective service.
  • Advanced data analytics allowed EasyMile to anticipate and address potential issues proactively, improving customer satisfaction.

Data-Driven Insights for Decision-Making

  • Real-time data analytics provided actionable insights into fleet performance, which helped EasyMile optimize operations and make informed decisions regarding maintenance, performance upgrades, and new deployments.
  • Odoo's reporting tools helped track regulatory compliance, safety standards, and operational metrics, facilitating audits and ensuring adherence to industry requirements.

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