FAST GMBH

Company profile

FAST GmbH, founded in 1985, specializes in leak detection and network efficiency solutions for drinking water supply systems. The company offers a range of intelligent products such as Watercloud for real-time leak detection, Waternet for network efficiency, correlators, listening devices, and pipe inspection tools. Additionally, FAST GmbH provides in-depth training programs focused on the practical application of their products and leak detection methods. Based in Langenbrettach, Germany, FAST GmbH serves a global market with its advanced technology and industry expertise.

Industry: Leak Detection, Water Supply

Team Size: 50-200 Employees

Hosting: Odoo.sh Cloud

Locations: France

Challenges Faced

As a leader in the leak detection and network efficiency solutions sector, FAST GmbH faced several challenges that required a more efficient and integrated approach:

• Complex Inventory Management: Managing the diverse range of products and tools used for leak detection across different markets and locations.
• Customer and Product Tracking: Ensuring efficient tracking of customer orders, product usage, and follow-up training for clients worldwide.
• Sales and Service Coordination: Aligning the sales team with the field service team to ensure a smooth flow of information regarding product delivery and customer requirements.
• Training and Knowledge Management: Providing consistent and effective training to clients on the proper use of their products across various regions.

Odoo Implementation

Key Features Implemented

• Sales & CRM to efficiently manage customer relationships, track orders, and streamline the sales process for leak detection solutions and training programs.
• Inventory Management to track stock levels and manage inventory for a wide range of tools, devices, and equipment used for leak detection and network efficiency.
• Accounting & Financial Management to provide seamless financial reporting, budgeting, and cost management for operations.
• Project Management & Training to organize and manage customer training sessions and product deployments, ensuring high-quality service and customer support.
• Reporting & Analytics to provide real-time insights into sales, inventory, and financial data for better decision-making and operational oversight.

Business Benefits

Operational Efficiency

• Streamlined inventory management and order processing across diverse product lines
• Automated tracking of customer orders, training programs, and service requests, reducing manual workload and improving accuracy

Financial Control

• Integrated accounting processes with real-time reporting, providing better control over budgets, expenses, and financial forecasting
• Improved visibility into financial performance, supporting more informed decision-making and operational planning

Customer Satisfaction & Service

• Improved coordination between the sales, service, and training teams, ensuring timely delivery and better customer support
• Enhanced customer relationship management with streamlined processes for order tracking and follow-up services

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